Terms and Conditions – Suhad Specialty Coffee

Welcome to the Suhad Specialty Coffee website. We thank you for your visit and trust. By using our website and services, you agree to abide by the following terms and conditions:

1. Use of the Website
   The Suhad Specialty Coffee website is to be used only for lawful and personal purposes. It is prohibited to use the website for any illegal purposes or in violation of the laws of the Kingdom of Bahrain.
2. Orders and Payment
   All prices are clearly displayed and include value-added tax. Payment must be made at the time of purchase using the available payment methods. We reserve the right to refuse or cancel any order in the event of an error in information or product availability.
3. Shipping and Delivery
   We deliver orders within the timeframe specified on the website, but delivery times may vary depending on the region and logistical conditions. In the event of a delay, you will be contacted.
4. Privacy and Data Protection
   We are committed to protecting your privacy. Customer data is collected solely to enhance the shopping experience and will not be shared with any third party without your express permission, unless legally required to do so.
5. Intellectual Property Rights
   All content on this site (text, images, logos, and designs) is owned by Suhad Specialty Coffee. Reuse or copying may not be permitted without prior written permission.
6. Modifications to Terms
   We reserve the right to modify these terms and conditions at any time. Modifications will be posted on this page, and continued use of the site after such changes constitutes implicit acceptance of the modified terms.

Return and Exchange Policy – ​​Suhad Specialty Coffee

1. Fresh Coffee:
   Because our coffee products are prepared to order to maintain quality and freshness, we do not accept returns or exchanges after receiving the order, except in the following cases:
   The order arrives incorrectly (product different from the invoice).
   The product is clearly damaged upon receipt.
   In these cases, please contact us within 24 hours of receiving the order via email or the contact number listed on the website and provide proof (photo or video) of the damage or error. The case will be reviewed within 1-2 business days. After review and approval, you will be compensated with either a reshipment or a refund, as we deem appropriate.
2. Coffee Preparation Tools:
   We understand that some coffee preparation tools may be damaged during shipping. Therefore, we accept replacement or compensation requests in the following cases:
   The product arrives damaged or broken.
   There is a clear manufacturing defect.
3. Conditions:
   We must be notified within 24 hours of receiving the shipment.
   The customer is required to provide clear photos of the damaged product and a photo of the shipping box (if applicable).
   After reviewing and approving the case, we will resend the replacement product at no additional cost, or compensate the customer, depending on the situation.
4. General Conditions:
   No return or exchange requests will be accepted after the above period.
   Compensation does not cover damages resulting from misuse or improper storage by the customer.
   Suhad Specialty Coffee reserves the right to reject any request if sufficient evidence is not available or the above conditions are not met.

Privacy Policy – ​​Suhad Specialty Coffee

At Suhad Specialty Coffee, we place great importance on the privacy of our visitors’ and customers’ data, and we pledge to protect it and use it only for authorized purposes. This policy explains how we collect, use, and protect data.

1. Data We Collect:
   A. Full Name
   B. Contact Information (such as Email and Phone Number)
   C. Delivery Address
   D. Payment Information (via secure and encrypted gateways)
   E. Order History and Customer Preferences
2. How Data Is Used:
   A. Fulfilling and Processing Orders
   B. Improving User Experience and Developing Services
   C. Sending Notifications about Offers or Updates (only with prior consent)
   D. Responding to Customer Inquiries and Providing Technical Support
3. Data Protection:
   We use the latest technology to protect customer information from unauthorized access, tampering, or disclosure. All payments are processed through secure and encrypted online payment gateways.
4. Data Sharing:
   We will not sell, rent, or share your data with any third party except in the following cases:
   With explicit customer consent
   To fulfill legal or governmental requirements
   With shipping or payment partners necessary to fulfill the order
5. Cookies:
   Our site may use cookies to enhance your browsing experience and personalize content. You can control these cookie settings through your browser.

Shipping Policy – Suhad Specialty Coffee

1. Shipping and Delivery:
   We deliver orders within the Kingdom of Bahrain (with the possibility of expanding in the future).
   Orders are processed within 24 hours of placing the order, and delivery is expected within 48 hours.
   Delivery times may vary during public holidays or special seasons, and we will inform you of any delays.
2. Shipping Fees:
   A delivery fee of 1,500 Bahraini Dinars is charged to all areas of the Kingdom of Bahrain and is clearly shown upon order completion.
   Shipping is free for orders of 20 Bahraini Dinars or more.